Frequently Asked Questions
Delivery Information
To ensure a smooth delivery experience, please review our delivery guidelines below:
- Order Cut-Off Time: For our standard 1-2 day delivery service, please place your order by 11:00 am, Monday through Friday. Orders received after 11:00 am will be processed and dispatched on the following business day.
- Tracking Your Order: For added peace of mind, we offer a tracking service with every order. Once your purchase is confirmed, a tracking number will be sent to you via email, allowing you to monitor your order’s progress right to your doorstep.
Sorry, we do not ship Internationally
Please make sure you tracked your order from our Tracking page. Or call us at sales@drainagedistribution.co.uk
We hope that you will be satisfied with your product from The Drainage Distribution Company, however sometimes you may want to return your item, below are the details of how to return any unwanted goods.
Returns
Our policy lasts 7 days.
If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
PLEASE INCLUDE YOUR ORIGINAL DELIVERY NOTE WITHIN THE RETURN SO WE CAN QUICKLY IDENTIFY YOUR ORDER
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@drainagedistribution.co.uk