Shipping policy
Processing Time
All orders are processed within 24 Hours of receiving payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: [1-2 business days]
Delivery delays can occasionally occur due to unforeseen circumstances or high order volumes.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.
Shipping Areas
We currently ship to mainland United Kingdom. If your location is not listed, please contact us to confirm if shipping is available.
Customs, Duties, and Taxes
The Drainage Distribution Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Items
If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue promptly.
Contact Us
For any questions about your order or shipping policy, please contact our customer service team at sales@drainagedistribution.co.uk
Returns Policy – Barrier Pipe & Fittings
MDPE Blue Water Barrier Pipe and Fittings are specialist products designed for use in contaminated land applications and potable water installations. Due to their intended use and the need to maintain full product traceability and quality assurance, these items are non-returnable and non-refundable.
We strongly recommend that customers carefully check all specifications, dimensions, approvals, and quantities before placing an order.